Should I block it?

60%
60% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

2.1.0.17 20.00%
2.1.0.8 60.00%
1.0.0.20 20.00%

Relationships

Child process
Related files

App24x7Help.exe

24x7Help by Crawler (Signed)

Remove App24x7Help.exe
Version:   2.1.0.17
MD5:   74f04cc29d0cef8556f854b8f91fb52b
SHA1:   431c64822c1c1cd23586fca15533e6b61595ad8a

What is App24x7Help.exe?

24x7 Help is a software/call service that provides via an hourly charge remote users to help fix your PC. Once installed however, 24x7 Help attempts to upsell various other PCRx.com (Crwaler LLC) software products including registry and PC optimization programs.

About App24x7Help.exe (from Crawler)

“Our key service at 24x7Help is to provide you with peace of mind. You can count on receiving reliable support for all your computer needs anytime, all the time. Our global Technical Support Team is th”

DetailsDetails

File name:app24x7help.exe
Publisher:PCRx.com, LLC
Product name:24x7Help
Typical file path:C:\Program Files\24x7help\app24x7help.exe
File version:2.1.0.17
Product version:2.1.0.0
Size:1.68 MB (1,763,480 bytes)
Certificate
Issued to:Crawler
Authority (CA):VeriSign
Expiration date:Wednesday, December 11, 2013
Digital DNA
PE subsystem:Windows GUI
File packed:No
.NET CLR:No
More details

BehaviorsBehaviors

Startup files (all users) run
Runs under the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'
  • '24x7HELP' → "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP
Network connections
  • [TCP] 5373-colo-cust.host.net (66.115.32.20:80)

    • ResourcesResource utilization

    (Note: statistics below are averages based on a minimum sample size of 200 unique participants)
    Averages
     
    CPU
    Total CPU:0.07644286%
    0.028634%
    Kernel CPU:0.02729156%
    0.013761%
    User CPU:0.04915130%
    0.014873%
    Kernel CPU time:1,412 ms/min
    100,923,805ms/min
    Context switches:11/sec
    284/sec
    Memory
    Private memory:19.73 MB
    21.59 MB
    Private (maximum):13.86 MB
    Private (minimum):11.88 MB
    Non-paged memory:19.73 MB
    21.59 MB
    Virtual memory:106.62 MB
    140.96 MB
    Virtual memory (peak):108.21 MB
    169.69 MB
    Working set:12.98 MB
    18.61 MB
    Working set (peak):25.38 MB
    37.95 MB
    Resource allocations
    Threads:5
    12
    Handles:251
    600
    GUI GDI count:558
    103
    GUI GDI peak:584
    142
    GUI USER count:46
    49
    GUI USER peak:68
    71

    BehaviorsProcess properties

    Integrety level:High
    Platform:32-bit
    Command line:"C:\Program Files\24x7help\app24x7help.exe" /first
    Owner:User

    Windows OS versionsDistribution by Windows OS

    OS versiondistribution
    Windows 7 Ultimate N 40.00%
    Microsoft Windows XP 40.00%
    Windows 7 Home Premium 20.00%

    Distribution by countryDistribution by country

    United States installs about 100.00% of 24x7Help.

    OEM distributionDistribution by PC manufacturer

    PC Manufacturerdistribution
    Dell 100.00%
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