Should I block it?

60%
60% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

7.0.1871.0 50.00%
7.0.1470.0 37.50%
6,9,2018,0 12.50%

Relationships


PE structurePE file structure

Show functions
Import table
advapi32.dll
RegQueryValueExA, GetTokenInformation, OpenProcessToken, GetSidSubAuthority, GetSidSubAuthorityCount, GetSidIdentifierAuthority, IsValidSid, RevertToSelf, ImpersonateLoggedOnUser, LookupAccountSidA, RegOpenKeyExA, RegSetValueExA, RegCreateKeyExA, AllocateAndInitializeSid, ControlService, OpenSCManagerA, OpenServiceA, StartServiceA, QueryServiceStatus, CloseServiceHandle, RegEnumKeyA, CreateProcessAsUserA, DeregisterEventSource, ReportEventA, RegisterEventSourceA, SetSecurityDescriptorDacl, InitializeSecurityDescriptor, GetUserNameA, RegCloseKey, RegEnumValueA, RegQueryInfoKeyA, RegEnumKeyExA, RegOpenKeyA
kernel32.dll
GetCurrentProcess, GetTimeFormatA, GetDateFormatA, FormatMessageA, VirtualQuery, IsBadWritePtr, GetCurrentThread, WriteFile, GetProcAddress, LoadLibraryA, FreeLibrary, lstrlenA, lstrcmpA, GetVersion, GetCurrentProcessId, GetVersionExA, Process32Next, Process32First, CreateToolhelp32Snapshot, OpenProcess, SetLastError, InterlockedIncrement, InterlockedDecrement, WideCharToMultiByte, MultiByteToWideChar, GetTempFileNameA, GetEnvironmentVariableA, GetCurrentDirectoryA, GetTempPathA, DeleteFileA, GetWindowsDirectoryA, TerminateProcess, GetShortPathNameA, FindClose, FindFirstFileA, GetSystemDirectoryA, FreeEnvironmentStringsW, GetEnvironmentStringsW, GetComputerNameA, CreateFileA, MoveFileExA, SetFileAttributesA, CopyFileA, RemoveDirectoryA, FindNextFileA, CreateDirectoryA, SetEnvironmentVariableA, IsBadReadPtr, OpenMutexA, SetNamedPipeHandleState, WaitNamedPipeA, ReadFile, TransactNamedPipe, GetTickCount, CompareFileTime, GetFileTime, GetSystemTimeAsFileTime, GetLocalTime, InterlockedExchange, RtlUnwind, HeapFree, GetStartupInfoA, GetCommandLineA, HeapAlloc, HeapReAlloc, GetFileType, SetStdHandle, CreateThread, TlsSetValue, TlsGetValue, ExitThread, HeapSize, TlsAlloc, HeapDestroy, HeapCreate, VirtualFree, VirtualAlloc, GetCPInfo, GetACP, GetOEMCP, LCMapStringA, LCMapStringW, UnhandledExceptionFilter, FreeEnvironmentStringsA, GetEnvironmentStrings, SetHandleCount, GetStdHandle, GetStringTypeA, GetStringTypeW, FlushFileBuffers, SetEndOfFile, CompareStringA, CompareStringW, SetEnvironmentVariableW, IsBadCodePtr, GetFileSize, SetFilePointer, SetUnhandledExceptionFilter, EnterCriticalSection, LeaveCriticalSection, DeleteCriticalSection, InitializeCriticalSection, GetCurrentThreadId, GetFileAttributesA, CreateMutexA, WaitForSingleObject, LocalAlloc, LocalFree, CreateEventA, GetModuleHandleA, OutputDebugStringA, Sleep, OpenEventA, SetEvent, GetLastError, WaitForMultipleObjects, ExitProcess, GetModuleFileNameA, MoveFileA, CloseHandle
shell32.dll
SHGetSpecialFolderPathA, SHFileOperationA
shlwapi.dll
SHDeleteKeyA
user32.dll
GetWindowThreadProcessId, GetWindowTextA, SendMessageA, wvsprintfA, wsprintfA, EnumWindows, DefWindowProcA, RegisterClassA, CreateWindowExA, MessageBoxA, MsgWaitForMultipleObjects, PeekMessageA, DispatchMessageA, PostThreadMessageA, LoadStringA
version.dll
GetFileVersionInfoSizeA, GetFileVersionInfoA, VerQueryValueA

sprtcmd.exe

SupportSoft sprtcmd by SupportSoft (Signed)

Remove sprtcmd.exe
Version:   7.0.1871.0
MD5:   0153701206d2cf9a43f88b40af1fbc22
SHA1:   d4261828185e21f31176e12bf3ce955b48f37bff
SHA256:   f5a5ff7e6882573267ac5801276800d8a10eb3fac55e408b6e44a09a90af9153

Overview

sprtcmd.exe executes as a process with the local user's privileges. It is set to be start when the PC boots and any user logs into Windows (added to the Run registry key for the all users under the local machine). It is installed with a couple of know programs including Vz In Home Agent published by Verizon, Verizon Activation from Verizon and Verizon Activation by Verizon. The file is digitally signed by SupportSoft which was issued by the VeriSign certificate authority (CA).

DetailsDetails

File name:sprtcmd.exe
Publisher:SupportSoft, Inc.
Product name:SupportSoft sprtcmd
Typical file path:C:\Program Files\airtel netxpert\bin\sprtcmd.exe
File version:7.0.1871.0
Size:201.29 KB (206,120 bytes)
Certificate
Issued to:SupportSoft
Authority (CA):VeriSign
Effective date:Monday, March 30, 2009
Expiration date:Friday, April 13, 2012
Digital DNA
File packed:No
.NET CLR:No
More details

ResourcesPrograms

The following programs will install this file
TalkTalk
4% remove
Verizon
21% remove
In-Home Agent is a PC application that provides you with fast, easy solutions for common FiOS & High Speed Internet questions. It's 24/7 support at the click of your mouse! In-Home Agent, best used on your Home PC, provides step by step guided help to manage your FiOS or High Speed Internet service. FiOS TV: program your remote control, troubleshoot set-top box problems or resolve issues with the media guide, order a replacement remote,...
Verizon
18% remove

BehaviorsBehaviors

Startup files (all users) run
Runs under the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'
  • 'HelpCenter4.1' → C:\Program Files\BellSouth Application Management\HelpCenter40b\bin\sprtcmd.exe /P HelpCenter4.1
  • 'VERIZONDM' → "C:\Program Files\VERIZONDM\bin\sprtcmd.exe" /P VERIZONDM
  • 'QuickCare' → C:\Program Files\CenturyLink\QuickCare\bin\sprtcmd.exe /P QuickCare
  • 'netxpert' → "C:\Program Files\Airtel NetXpert\bin\sprtcmd.exe" /P netxpert

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00020167%
0.028634%
Kernel CPU:0.00009837%
0.013761%
User CPU:0.00010330%
0.014873%
Kernel CPU time:3,953 ms/min
100,923,805ms/min
Memory
Private memory:16.18 MB
21.59 MB
Private (maximum):9.75 MB
Private (minimum):116 KB
Non-paged memory:16.18 MB
21.59 MB
Virtual memory:163.23 MB
140.96 MB
Virtual memory (peak):168.23 MB
169.69 MB
Working set:596 KB
18.61 MB
Working set (peak):10.83 MB
37.95 MB
Page faults:76,099/min
2,039/min
I/O
I/O read transfer:166 Bytes/sec
1.02 MB/min
I/O read operations:1/sec
343/min
I/O write transfer:225 Bytes/sec
274.99 KB/min
I/O write operations:1/sec
227/min
I/O other transfer:105 Bytes/sec
448.09 KB/min
I/O other operations:4/sec
1,671/min
Resource allocations
Threads:12
12
Handles:393
600
GUI GDI count:8
103
GUI USER count:6
49

BehaviorsProcess properties

Integrety level:Undefined
Platform:32-bit
Command line:"C:\Program Files\verizondm\bin\sprtcmd.exe" /p verizondm
Owner:User

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Microsoft Windows XP 50.00%
Windows 7 Professional 12.50%
Windows 7 Home Premium 12.50%
Windows 7 Ultimate 12.50%
Windows Vista Home Basic 12.50%

Distribution by countryDistribution by country

United States installs about 87.50% of SupportSoft sprtcmd .
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