Should I block it?

60%
60% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

7.0.1871.0 50.00%
7.0.1470.0 37.50%
6,9,2018,0 12.50%

Relationships

Parent process
Related files

PE structurePE file structure

Show functions
Import table
advapi32.dll
RegQueryValueExA, GetTokenInformation, OpenProcessToken, GetSidSubAuthority, GetSidSubAuthorityCount, GetSidIdentifierAuthority, IsValidSid, RevertToSelf, ImpersonateLoggedOnUser, LookupAccountSidA, RegOpenKeyExA, RegSetValueExA, RegCreateKeyExA, AllocateAndInitializeSid, ControlService, OpenSCManagerA, OpenServiceA, StartServiceA, QueryServiceStatus, CloseServiceHandle, RegEnumKeyA, CreateProcessAsUserA, DeregisterEventSource, ReportEventA, RegisterEventSourceA, SetSecurityDescriptorDacl, InitializeSecurityDescriptor, GetUserNameA, RegCloseKey, RegEnumValueA, RegQueryInfoKeyA, RegEnumKeyExA, RegOpenKeyA
kernel32.dll
GetCurrentProcess, GetTimeFormatA, GetDateFormatA, FormatMessageA, VirtualQuery, IsBadWritePtr, GetCurrentThread, WriteFile, GetProcAddress, LoadLibraryA, FreeLibrary, lstrlenA, lstrcmpA, GetVersion, GetCurrentProcessId, GetVersionExA, Process32Next, Process32First, CreateToolhelp32Snapshot, OpenProcess, SetLastError, InterlockedIncrement, InterlockedDecrement, WideCharToMultiByte, MultiByteToWideChar, GetTempFileNameA, GetEnvironmentVariableA, GetCurrentDirectoryA, GetTempPathA, DeleteFileA, GetWindowsDirectoryA, TerminateProcess, GetShortPathNameA, FindClose, FindFirstFileA, GetSystemDirectoryA, FreeEnvironmentStringsW, GetEnvironmentStringsW, GetComputerNameA, CreateFileA, MoveFileExA, SetFileAttributesA, CopyFileA, RemoveDirectoryA, FindNextFileA, CreateDirectoryA, SetEnvironmentVariableA, IsBadReadPtr, OpenMutexA, SetNamedPipeHandleState, WaitNamedPipeA, ReadFile, TransactNamedPipe, GetTickCount, CompareFileTime, GetFileTime, GetSystemTimeAsFileTime, GetLocalTime, InterlockedExchange, RtlUnwind, HeapFree, GetStartupInfoA, GetCommandLineA, HeapAlloc, HeapReAlloc, GetFileType, SetStdHandle, CreateThread, TlsSetValue, TlsGetValue, ExitThread, HeapSize, TlsAlloc, HeapDestroy, HeapCreate, VirtualFree, VirtualAlloc, GetCPInfo, GetACP, GetOEMCP, LCMapStringA, LCMapStringW, UnhandledExceptionFilter, FreeEnvironmentStringsA, GetEnvironmentStrings, SetHandleCount, GetStdHandle, GetStringTypeA, GetStringTypeW, FlushFileBuffers, SetEndOfFile, CompareStringA, CompareStringW, SetEnvironmentVariableW, IsBadCodePtr, GetFileSize, SetFilePointer, SetUnhandledExceptionFilter, EnterCriticalSection, LeaveCriticalSection, DeleteCriticalSection, InitializeCriticalSection, GetCurrentThreadId, GetFileAttributesA, CreateMutexA, WaitForSingleObject, LocalAlloc, LocalFree, CreateEventA, GetModuleHandleA, OutputDebugStringA, Sleep, OpenEventA, SetEvent, GetLastError, WaitForMultipleObjects, ExitProcess, GetModuleFileNameA, MoveFileA, CloseHandle
shell32.dll
SHGetSpecialFolderPathA, SHFileOperationA
shlwapi.dll
SHDeleteKeyA
user32.dll
GetWindowThreadProcessId, GetWindowTextA, SendMessageA, wvsprintfA, wsprintfA, EnumWindows, DefWindowProcA, RegisterClassA, CreateWindowExA, MessageBoxA, MsgWaitForMultipleObjects, PeekMessageA, DispatchMessageA, PostThreadMessageA, LoadStringA
version.dll
GetFileVersionInfoSizeA, GetFileVersionInfoA, VerQueryValueA

sprtcmd.exe

SupportSoft sprtcmd by SupportSoft (Signed)

Remove sprtcmd.exe
Version:   7.0.1470.0
MD5:   b39dd5aa5f0b86772ede06c190301177
SHA1:   b80f11dafe0725bdc8408ceb2ea7bbf1eba6f547
SHA256:   bf1cba752a89745e427bab6eb4e21073beb0c6411b33d91b792dd23ced5926df

Overview

sprtcmd.exe executes as a process with the local user's privileges usually within the context of Windows Explorer. It is set to be start when the PC boots and any user logs into Windows (added to the Run registry key for the all users under the local machine). It is installed with a couple of know programs including CenturyLink QuickCare 2.7 published by CenturyLink, Inc., Qwest Quickcare 2.7 from Qwest and Qwest Quickcare 2.7 by Qwest. The file is digitally signed by SupportSoft which was issued by the VeriSign certificate authority (CA).

DetailsDetails

File name:sprtcmd.exe
Publisher:SupportSoft, Inc.
Product name:SupportSoft sprtcmd
Typical file path:C:\Program Files\airtel netxpert\bin\sprtcmd.exe
File version:7.0.1470.0
Size:201.29 KB (206,120 bytes)
Certificate
Issued to:SupportSoft
Authority (CA):VeriSign
Effective date:Monday, March 30, 2009
Expiration date:Friday, April 13, 2012
Digital DNA
File packed:No
.NET CLR:No
More details

ResourcesPrograms

The following programs will install this file
CenturyLink, Inc.
22% remove
Downloading QuickCare now will prepare you to troubleshoot a problem more effectively, should one occur. With QuickCare installed, you can access diagnostics with or without an Internet connection. Fix many Internet and e-mail problems with just the click of your mouse. Safeguard your application settings to they can be restored quickly and easily. Troubleshoot your problem so you can avoid lengthy technical support calls. Repair your ...
Qwest
48% remove

BehaviorsBehaviors

Startup files (all users) run
Runs under the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'
  • 'HelpCenter4.1' → C:\Program Files\BellSouth Application Management\HelpCenter40b\bin\sprtcmd.exe /P HelpCenter4.1
  • 'VERIZONDM' → "C:\Program Files\VERIZONDM\bin\sprtcmd.exe" /P VERIZONDM
  • 'QuickCare' → C:\Program Files\CenturyLink\QuickCare\bin\sprtcmd.exe /P QuickCare
  • 'netxpert' → "C:\Program Files\Airtel NetXpert\bin\sprtcmd.exe" /P netxpert

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00045234%
0.028634%
Kernel CPU:0.00023706%
0.013761%
User CPU:0.00021528%
0.014873%
Kernel CPU time:8,284 ms/min
100,923,805ms/min
CPU cycles:857,737/sec
17,470,203/sec
Memory
Private memory:10.62 MB
21.59 MB
Private (maximum):4.54 MB
Private (minimum):452 KB
Non-paged memory:10.62 MB
21.59 MB
Virtual memory:143.71 MB
140.96 MB
Virtual memory (peak):170.32 MB
169.69 MB
Working set:3.03 MB
18.61 MB
Working set (peak):13.82 MB
37.95 MB
Page faults:50,529/min
2,039/min
I/O
I/O read transfer:9.18 KB/sec
1.02 MB/min
I/O read operations:25/sec
343/min
I/O write transfer:1.94 KB/sec
274.99 KB/min
I/O write operations:3/sec
227/min
I/O other transfer:583 Bytes/sec
448.09 KB/min
I/O other operations:57/sec
1,671/min
Resource allocations
Threads:19
12
Handles:555
600
GUI GDI count:13
103
GUI GDI peak:14
142
GUI USER count:22
49
GUI USER peak:24
71

BehaviorsProcess properties

Integrety level:Medium
Platform:32-bit
Command line:"C:\Program Files\centurylink\quickcare\bin\sprtcmd.exe" /p quickcare
Owner:User
Parent process:explorer.exe (Windows Explorer by Microsoft Corporation)

ResourcesThreads

Averages
 
sendori.dll (Sendori.dll by Sendori)
Total CPU:0.00671289%
0.272967%
Kernel CPU:0.00368295%
0.107585%
User CPU:0.00302994%
0.165382%
CPU cycles:418,139/sec
5,741,424/sec
Context switches:20/sec
79/sec
Memory:316 KB
1.16 MB
sprtcmd.exe (main module)
Total CPU:0.00213805%
Kernel CPU:0.00139552%
User CPU:0.00074253%
CPU cycles:37,708/sec
Memory:208 KB

Common loaded modules

These are modules that are typiclaly loaded within the context of this process.

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Microsoft Windows XP 50.00%
Windows 7 Professional 12.50%
Windows 7 Home Premium 12.50%
Windows 7 Ultimate 12.50%
Windows Vista Home Basic 12.50%

Distribution by countryDistribution by country

United States installs about 87.50% of SupportSoft sprtcmd .
Should I remove It? Clean your PC of unwanted adware, toolbars and bloatware.

Download it for FREE